Terms of Service

TECTOR 2.0  MASTER SERVICE AGREEMENT (Condensed Web Version)

(Hardware + Subscription Service)

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Tector Global Master Service Agreement (MSA)

Version 1.0 – Effective 1 December 2025

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Welcome to Tector.
This page provides a clear overview of our Global Master Service Agreement (“MSA”), which governs all services provided by Tector ApS — including hardware, software, analytics, and customer support. It summarises the key principles that define our relationship with every customer and partner. For full legal detail, you can access the complete MSA document through our gated download below. Or refer to your signed agreement at point of order. 

Tector Global Master Service Agreement (MSA) 1

1. Purpose 1

2. Our Commitments 1

3. Agreement Structure 1

4. Term and Renewal 2

5. Fees and Payment 2

6. Service Levels 2

7. Data Protection and Confidentiality 2

8. Intellectual Property 2

9. Liability and Indemnity 2

10. Termination 2

11. Governing Law 2

12. Related Documents 2

Access the Full Agreement 3

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1. Purpose

The MSA defines how Tector delivers its services, ensuring that every engagement is governed by transparent, consistent, and fair commercial terms. It forms the foundation for all Order Forms, Service Detail Schedules, and Customer Success processes.

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2. Our Commitments

At Tector, we operate by four principles.

  • Transparency – our pricing, service scope, and obligations are clear.
  • Protection – we safeguard data, comply with GDPR, and protect customer confidentiality.
  • Performance – we commit to uptime, response, and service levels.
  • Partnership – we work collaboratively to deliver measurable results and continuous improvement.

3. Agreement Structure

Each customer relationship under the MSA includes.

  1. Order Form – defines what’s being purchased, commercial terms, and duration.
  2. Service Detail Schedule (SDS) – outlines delivery, performance, and support standards.
  3. Customer Success Framework – governs onboarding, renewals, and value realisation.
  4. Data Processing Terms – ensures compliance with data protection and privacy laws.

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4. Term and Renewal

  • Contracts run for the initial term set out in the Order Form.
  • Unless notice is provided 90 days before renewal, contracts automatically renew.
  • Renewal terms and service updates are reviewed during Quarterly Business Reviews (QBRs).

5. Fees and Payment

  • Fees are agreed in the Order Form.
  • Deposits and subscription payments are invoiced per the payment schedule.
  • Non-payment may result in service suspension, as defined under MSA Clause 6.

6. Service Levels

We commit to measurable performance standards, including:

  • Defined response and resolution times.
  • System uptime and proactive maintenance.
  • Service credit eligibility where thresholds are not met.

Full details are set out in the Service Detail Schedule (V1.0).

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7. Data Protection and Confidentiality

  • All customer data is processed in line with Schedule III – Data Processing Terms.
  • Tector personnel complete annual data protection training.
  • Customer data is never shared, sold, or used for any purpose beyond service delivery.

8. Intellectual Property

Tector retains all rights to its software, hardware, and proprietary technology.
Customers receive a licence to use the platform and related services for the agreed term only.

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9. Liability and Indemnity

  • Tector’s liability is limited to the aggregate fees paid in the preceding 12 months.
  • Neither party is liable for indirect or consequential losses.
  • Both parties provide mutual indemnities for IP infringement and data breach claims.

10. Termination

Either party may terminate:

  • For material breach (with 30 days’ written notice if not remedied).
  • For insolvency or cessation of business.
  • In accordance with the rights defined in the MSA or Order Form.

11. Governing Law

This Agreement is governed by English and Wales Law, with inclusion of hybrid EU law and any disputes will be resolved in the London City Court, unless otherwise agreed in writing.

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12. Related Documents

The following form part of the full Agreement stack:

  • Service Detail Schedule (V1.0)
  • Customer Success Framework (V1.0)
  • Order Form Template (V1.0)
  • Data Processing Terms (Schedule III)

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Access the Full Agreement

To review the complete Master Service Agreement, including all schedules and appendices, please access the gated document below.

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Download Full Master Service Agreement.